Refund & Cancellation Policy

Can I cancel a donation that I’ve made?
Yes, you can cancel a donation that you have made any time up to 28 days after your payment was made. If you decide to cancel a donation after 28 days, we will refund the donation provided the donation has not been used for a charitable project.

Can I get a refund?
Yes, you can ask for a refund for a donations any time up to 28 days after payment was made.

We will send you a receipt for your donation in the post and/or via email, according to your preferences.

Donor Services Contact Information
For any information relating to a donation, please email or telephone the Donations Department on 0121 748 7554 during office hours (9am to 5pm Mon-Fri). You can also write to us at Donations Department, 198 – 202 Waterloo Road, Yardley, Birmingham, B25 8LD.